Terms of Service

Last updated: April 24, 2026

Life at the Improv ("Service") is operated by StanHattie LLC, an Iowa limited liability company ("we", "us", "our"). By creating an account or using the Service you agree to these Terms. If you don't agree, don't use the Service.

Sections

  1. The Service
  2. Accounts
  3. Acceptable use
  4. Subscription tiers and billing
  5. Refunds and cancellations
  6. Downgrade and data retention
  7. AI features (disclosure)
  8. Coach marketplace and Stripe Connect
  9. Your content and our license
  10. Our intellectual property
  11. Termination and breach
  12. Disclaimer of warranties
  13. Limitation of liability
  14. Governing law and disputes
  15. Changes to these terms
  16. Contact

1. The Service

Life at the Improv provides an AI scene partner, classroom mode, exercise library, lesson planner, scripts library, daily prompts, journal, leaderboard, coach marketplace, and related tooling for actors, improv students, and coaches. Features and limits depend on your subscription tier (see Section 4).

2. Accounts

You must be 13 or older to create an account. You are responsible for the security of your account, including any device that has a passkey enrolled or an active session cookie. We use passwordless sign-in (magic link plus optional passkey); we never ask for your password because you don't have one.

One account per person. You may not share an account or use it on behalf of someone else without their authorization. Coach and Studio tier accounts may add additional named users (Studio: up to 10 coach seats).

3. Acceptable use

Don't use the Service to:

We may remove content or suspend accounts that violate these rules. We try to give a warning first; we don't promise to.

4. Subscription tiers and billing

Tier prices and features are listed at latihq.com/pricing and may change with 30 days' notice. As of this revision:

Subscriptions are billed monthly via Stripe in U.S. dollars. The card on file is charged automatically on each renewal date until you cancel. Failed charges are retried per Stripe's smart-retry schedule for up to 14 days; if no charge succeeds we downgrade you to Free.

5. Refunds and cancellations

14-day no-questions-asked refund window

If you upgrade to a paid tier and decide it isn't for you, email support@latihq.com within 14 days of your first charge on that tier and we will refund 100%. The refund window applies once per tier per account; switching from Pro to Coach and back doesn't reset it.

After 14 days

Subscriptions are not pro-rated. You can cancel at any time and you keep paid-tier access through the end of your current billing period. We don't refund partial months.

How to cancel

Visit latihq.com/billing and click Manage subscription. You'll be sent to Stripe's customer portal where you can cancel, update card, or change plan. You can also email us and we'll cancel for you.

6. Downgrade and data retention

If your subscription ends (cancellation or failed payment) we downgrade your account to Free. We do not delete your data on downgrade. Specifically:

7. AI features (disclosure)

The AI scene partner, AI feedback, AI lesson generation, AI talent matching, AI classroom observer, and any other feature labeled "AI" use third-party language and voice models, currently Anthropic's Claude, OpenAI, ElevenLabs, Hume, and Groq. Output is for educational and entertainment use; it may be wrong, made up, or off-tone. Don't rely on it for legal, medical, or financial advice. Don't paste sensitive information you wouldn't want a third-party model provider to process.

Your scene practice content, journal entries, and uploaded scripts are never used to train any third-party AI model. We pass your content to providers only for inference (one-shot generation) under their data processing agreements.

8. Coach marketplace and Stripe Connect

Coaches set their own rates. We facilitate booking and payment via Stripe Connect (destination charges). Stripe is the merchant of record for the coaching session; we charge a platform fee and Stripe pays the rest to the coach. By accepting bookings as a coach you separately agree to the Stripe Connected Account Agreement.

We are not a party to the coach-student session. We don't certify or endorse coaches; the verified badge means the coach passed our identity check, not that we vouch for their teaching. Disputes about a session (no-shows, refunds, conduct) are between the coach and the student. Email us if you can't resolve it and we'll help mediate, but we make no promise of outcome.

9. Your content and our license

You own the content you create. By posting to public areas (The Wall, public lesson plans, talent directory) you grant us a worldwide, royalty-free, non-exclusive license to host, display, and (for The Wall) re-share that content within the platform. The license ends when you delete the content, except for cached copies that may persist for up to 30 days.

For private content (journal, take recordings, drafts), the license we need is narrower: just enough to store, back up, and serve it back to you and people you explicitly share it with.

10. Our intellectual property

The Life at the Improv name, logo, and software are owned by StanHattie LLC. The exercise library copy is a mix of original writing, public-domain games, and content licensed from instructors; you can use it in your own classes, but don't republish it as a competing product.

11. Termination and breach

You can close your account at any time from your profile or by emailing us. We may suspend or terminate an account that materially breaches these Terms (Section 3 Acceptable Use, fraud, chargeback abuse, repeated harassment) without refund. We try to give 14 days' notice for non-egregious cases.

12. Disclaimer of warranties

The Service is provided "as is" without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't promise the Service will be uninterrupted, error-free, or that AI output will be accurate or appropriate. Acting and improv coaching is a craft; software does not replace a human teacher.

13. Limitation of liability

To the maximum extent permitted by law, StanHattie LLC is not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, or business interruption, arising from your use of the Service. Our total liability for any direct damages is capped at the greater of $100 and the amount you paid us in the 12 months before the claim arose.

14. Governing law and disputes

These Terms are governed by the laws of the State of Iowa, United States, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Polk County, Iowa, and you consent to that jurisdiction. Nothing in this section limits your rights as a consumer where local law gives you stronger protections.

15. Changes to these terms

We may update these Terms. For non-trivial changes we'll email account holders at least 14 days before the effective date. Continued use of the Service after the effective date counts as acceptance. If you don't accept, cancel before the date and we'll refund any pre-paid period.

16. Contact

StanHattie LLC
731 SE Alices Rd PMB 1035
Waukee, IA 50263, United States
support@latihq.com
(833) 278-5002